Terms of Use and Refund Policy
Last updated: 10/03/2023
Terms of use
Welcome to Visasoon. By accessing or using our services, you agree to comply with and be bound by these Terms of Use. Please read them carefully.
1. Acceptance of Terms By using Visasoon’s services, you agree to these terms, which govern the use of our website and services. If you do not agree to these terms, you should discontinue using our services immediately.
2. Service Description Visasoon provides assistance in booking visa appointments for Schengen visa applications. We do not provide visa processing or guarantee visa approval, as this is solely at the discretion of the respective consulate or embassy.
3. User Responsibilities Users must provide accurate and complete information during the booking process, including but not limited to their personal details and required documentation. Users are responsible for ensuring all documents are up to date and in compliance with consulate requirements.
4. No Guarantee of Appointment Visasoon does not guarantee that appointments will always be available for your preferred time or location. We endeavor to secure an appointment at the earliest possible availability, but the final appointment is subject to availability determined by the relevant embassy or consulate.
5. Fees and Payments All fees paid to Visasoon cover the appointment booking assistance service. These fees do not include visa application fees charged by consulates or embassies. Payment must be made in full before the appointment booking process is initiated.
6. Refund Policy Our refund policy is detailed in the Refund Policy section. Please refer to that section for complete information regarding refunds.
7. Termination of Service Visasoon reserves the right to terminate services to any user who provides false information, violates these terms, or attempts to use our services for illegal purposes. No refund will be provided in cases of misuse or violations.
8. Modification of Terms Visasoon reserves the right to modify these Terms of Use at any time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the new terms.
9. Limitation of Liability Visasoon is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, including missed appointments, visa denials, or travel disruptions.
10. Governing Law These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our services shall be resolved in the courts of the United Kingdom.
11. Contact Information For questions or concerns regarding these Terms of Use, please contact us via email or through our contact form available on our website.
Refund Policy
When is refundable?
For auto-booking subscribers, please be aware that it takes time to book your appointment. Our service charge and the reservation fee are eligible for a full refund after 7 days that the bot still has not booked the suitable appointments based on your requirement.
When is non-refundable?
For auto-booking subscribers, because auto-booking is a one-off service that consumes significant computational resources to operate continuously, once any appointment has been successfully booked, the service is considered completed, and no refunds will be issued for the booked appointment. We are not responsible of the potential external factors that can lead to a failed appointment reservation, including but not limited to: clients miss the appointment date, visa centre is on strike, etc.